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‘The wins are all in the details’: Chief Trisha Wolford on making members feel heard

The Anne Arundel County fire chief underscores the importance of transparency and trust when stepping into a new leadership role

Trisha Wolford got her fire service start with the Anne Arundel County (Maryland) Fire Department, and 13 years later, she returned as its fire chief – a full circle moment that helped shape her perspective on leadership. Wolford details how she worked to build trust among the membership through transparency and making members feel heard. She also shares what it was like to be deemed a “DEI hire” while addressing some of the misconceptions about DEI efforts in the fire service. Plus, we dig into this:

  • The leap from art major to fire chief
  • Where chiefs get stuck in the “frozen middle” with DEI efforts
  • How a simple policy around nail polish made a big difference
  • “Don’t call them” and other tips for recruiting Gen Z
  • The most important decision she makes as a chief

This episode of the Better Every Shift Podcast is sponsored by TheFireStore. Learn more about getting the gear you need at prices you can afford by visiting TheFireStore.

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Previously on the Better Every Shift Podcast
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The division chief details how Cobb County Fire retooled its hiring process to better define department excellence and representation
The Illinois firefighter details how fire departments can help critically ill kids have “more good days”
The Ohio training chief speaks to the massive logistical challenge of natural disaster response, plus seeing the very best of humanity
The IAFC Career Fire Chief of the Year details some of the innovative programs at the Colorado Springs Fire Department
The IAFC president shares how it can be difficult to release the reins, but seeing your members be successful is truly the greatest achievement
The Scottsdale (Arizona) assistant chief says the true meaning of fireground safety is getting lost in the discourse
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The former CAL FIRE chief of fire protection shares stories from her unique path from seasonal firefighter to fire chief and beyond